Order enquiries are not purchases
Sending an enquiry does not commit you to a purchase. You may simply decline the quotation or availability confirmation we send in response.
Returns information
An enquiry is not a purchase. For a confirmed sale, return and cancellation terms, any applicable time limits, and contact instructions will be given in writing before a customer agrees to buy. Applicable US federal and state consumer rights still apply.
Damaged or incorrectly described items
Any rights that apply under federal, state or local consumer-protection law are not excluded by this policy. Please contact us promptly with the order reference and details if you receive an item that is faulty or not as described.
Return process
Before sending anything back, contact us for the correct returns instructions and address. Our principal business address is not a designated parcel-return location. Return postage responsibilities and any exceptions will be explained based on the circumstances and applicable law.
Refunds
Where a refund is due, the amount, method and timeline will be handled in accordance with the applicable consumer law and the terms of the confirmed purchase.